Customer Service

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When the customer has a complaint, you need a way of having a first response that's helpful and reassuring; this three step process will help you achieve this...

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This video explains the difference between a standard and a target, as performance measures, and the relationship between them and the drive to customer service excellence.

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Four key factors your organisation needs to get right to please and retain your customers; your core and ancillary services, and your standards and targets

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The triangle identifies and links three key factors that together make the most impact on customer satisfaction: service, support and staff...