Growth Mindset
mindset training... For anyone who wants to maximise their own, their team’s – or their children’s - opportunities for effective learning.
Challenging Conversations
Challenging Conversations
difficult conversations training... For anyone who wants a set of tools, tips and techniques to minimise the risk of challenging conversations occurring, & manage them effectively if they do.
Emotional Intelligence
emotional intelligence course... For those wanting a thorough understanding of EI, and an assessment of their own strengths and areas for development in its various elements.
Managing Performance
Managing Poor Performance
managing poor performance... For anyone responsible for managing others, and where there is a need to prevent poor performance or address it effectively.
The Power of Language
the power of language... For anyone who wants to examine in more detail the power of the spoken and written word – how little things can make a big difference.
Customer Service:
Challenging Behaviours
challenging behaviour training courses... For anyone managing or delivering a first response to customers who are unhappy or behaving in a challenging way. This workshop provides simple yet effective tools and techniques for a positive response.
Video:
Provocation Response
& Ownership
Whatever the provocation, you own your response. So the difference is mainly in your response, which you can do something about....
Video:
CC: 3 Key Factors
Most conversations become challenging due to three key factors. This video offers explanations of what they are, and how to manage them effectively
Vulnerability, Honesty & Being Human
'Searching for a Van'
One of my most embarrassing moments, professionally, and how through the empathy and support of those I let down, I learned some massive lessons…
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