The Power of Language
the power of language... For anyone who wants to examine in more detail the power of the spoken and written word – how little things can make a big difference.
Challenging Conversations
Customer Service:
Challenging Behaviours
challenging behaviour training courses... For anyone managing or delivering a first response to customers who are unhappy or behaving in a challenging way. This workshop provides simple yet effective tools and techniques for a positive response.
Challenging Conversations
difficult conversations training... For anyone who wants a set of tools, tips and techniques to minimise the risk of challenging conversations occurring, & manage them effectively if they do.
Managing Performance
Managing Poor Performance
managing poor performance... For anyone responsible for managing others, and where there is a need to prevent poor performance or address it effectively.
Growth Mindset
mindset training... For anyone who wants to maximise their own, their team’s – or their children’s - opportunities for effective learning.
Emotional Intelligence
emotional intelligence course... For those wanting a thorough understanding of EI, and an assessment of their own strengths and areas for development in its various elements.
Top Ten Tips on...
Challenging Conversations
challenging conversations... 3 key factors that make conversations challenging, including context, them and you, and how to manage all 3, before, during and afterwards
Video:
Provocation Response
& Ownership
Whatever the provocation, you own your response. So the difference is mainly in your response, which you can do something about....
Top Ten Tips on...
Managing Poor Performance
managing poor performance checklist... Your managing poor performance checklist: 4 key factors that are responsible for most poor performance, and how to prevent them and set up for success using the PIMST model.
Video:
CC: 3 Key Factors
Most conversations become challenging due to three key factors. This video offers explanations of what they are, and how to manage them effectively
Video:
Saying ‘No’
A short video offering a simple technique for saying no in a positive and helpful fashion...
Giving & Receiving Blind Spot Feedback
'Courageous Love'
A perfect example of blind spot feedback, and the difference it can make – where the feedback is given and received as a gift, rather than a criticism
