reflective practice... For anyone who wants to improve their own or their team’s ability to use reflection in a more routine, regular and disciplined way.
recruitment course... For those involved in recruitment selection, and who want to get up to speed with existing good practice, and core tools and techniques.
frontline customer service... For anyone that wants to provide excellent customer service and wishes to start with individual responsibility for making a positive difference, leading to a more strategic view of comprehensive customer service across the organisation as a whole.
An excellent and powerful example of reversal, how changing the relationship between guides and customers generates a unique, memorable and superb customer experience.
Customer Service Excellence Through Empowering Staff
'Spending Money & Keeping the Change'
delegating leadership style... Fine examples of how excellent customer care can result when front line staff are trusted with a budget and how to spend it
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