Challenging Behaviours

challenging behaviour training courses... For anyone managing or delivering a first response to customers who are unhappy or behaving in a challenging way. This workshop provides simple yet effective tools and techniques for a positive response.

difficult conversations training... For anyone who wants a set of tools, tips and techniques to minimise the risk of challenging conversations occurring, & manage them effectively if they do.

emotional intelligence course... For those wanting a thorough understanding of EI, and an assessment of their own strengths and areas for development in its various elements.

assertiveness and influencing training... For anyone wanting to be improve their assertiveness and influencing skills, and feel more confident and able to apply them in a professional setting.

assertiveness course... 90 minute, half & full day workshops Assertiveness Courses Saying no, holding your ground, being firm but fair – these and more will be covered in these training courses. How do we respond when put under pressure? How do we want to respond? It’s not about being assertive fo...