Challenging Difficult Conversations
The BDA of challenging conversations: what to do Before, During and After any conversation, to minimise difficulties.
What are the situations in which challenging conversations occur? What makes a conversation challenging? What can you do to manage the situation, the other person, and yourself, for a positive outcome? These training courses will address all these issues, in principle and in practice.
Challenging Conversations Workshop Content
Managing the situation, the other person, & yourself
Why and how these are the 3 factors that are most likely to make any work-based conversation challenging, plus tips to plan for and manage each of them effectively.
Before, during & after the meeting
Tools and techniques to help you prepare, then manage the conversation effectively, and be clear about 'what happens next?'
A toolkit of skills to help you listen actively, ask useful questions, and build consensus and agreement.
How do I react?
Whatever the situation, or however the other person or group is behaving, you still can choose your reaction, your response. Make sure you retain ownership of your own response, rather than have it controlled by others.
Who is challengingdifficult conversations training for?
Our Challenging Conversations training courses are ideal for anyone who will sometimes be involved in challenging conversations, and wants a set of tools, tips and techniques to minimise the risk of such conversations occurring, and to manage them effectively should that happen. The workshop is particularly relevant for anyone who wants to:
Prefer to talk to a human?
We'd love to (e)meet you. Book a video call now and we can have a vitual coffee and chat about what you're looking for.schedule a chat
Challenging Conversations Workshop Activities
We are always happy to adapt both learning content and delivery style to match your specific needs, so treat this page as a starting point, and we'll adapt it to be just right.
Never 'death by powerpoint'
We always provide a variety of learning approaches in each of our workshops.
Each workshop typically includes learning input from the trainer, supported by a range of mixed media, interactive elements, discussion and group work. Most workshops also include case work and practical skill-development activities to apply the learning, with more time dedicated to this in the longer courses.
'Want more?' resource pack
In addition to providing a copy of any slide deck, we always provide a ‘want more’ section, of curated resources including book summaries, podcasts, downloads and articles.
The course was over too quickly, and had definitely whetted my appetite. The ‘want more’ section was a brilliant additional support, allowing me to explore the topic further.
What are the benefits of challengingdifficult conversations training?
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We'd love to e-meet you... let’s go for a virtual coffee :)
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