90 minute, half & full day workshops

Challenging Difficult Conversations
Training Courses

The BDA of challenging conversations: what to do Before, During and After any conversation, to minimise difficulties.

What are the situations in which challenging conversations occur? What makes a conversation challenging? What can you do to manage the situation, the other person, and yourself, for a positive outcome? These training courses will address all these issues, in principle and in practice.

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Challenging Conversations Workshop Content

Managing the situation, the other person, & yourself

Why and how these are the 3 factors that are most likely to make any work-based conversation challenging, plus tips to plan for and manage each of them effectively.

Before, during & after the meeting

Tools and techniques to help you prepare, then manage the conversation effectively, and be clear about 'what happens next?'

Key skills

A toolkit of skills to help you listen actively, ask useful questions, and build consensus and agreement.

How do I react?

Whatever the situation, or however the other person or group is behaving, you still can choose your reaction, your response. Make sure you retain ownership of your own response, rather than have it controlled by others.

Who is challengingdifficult conversations training for?

Our Challenging Conversations training courses are ideal for anyone who will sometimes be involved in challenging conversations, and wants a set of tools, tips and techniques to minimise the risk of such conversations occurring, and to manage them effectively should that happen. The workshop is particularly relevant for anyone who wants to:

 - learning outcome Take actions to prevent or minimise the chance of a challenging conversation occurring
 - learning outcome Deal skilfully with a challenging conversation should it happen
 - learning outcome Feel more comfortable and capable in owning their emotions and behaviours, and have more self-control, when faced with such challenging situations.

Prefer to talk to a human?

We'd love to (e)meet you. Book a video call now and we can have a vitual coffee and chat about what you're looking for.

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Challenging Conversations Workshop Activities

We are always happy to adapt both learning content and delivery style to match your specific needs, so treat this page as a starting point, and we'll adapt it to be just right.

Never 'death by powerpoint'

We always provide a variety of learning approaches in each of our workshops.

Each workshop typically includes learning input from the trainer, supported by a range of mixed media, interactive elements, discussion and group work. Most workshops also include case work and practical skill-development activities to apply the learning, with more time dedicated to this in the longer courses.

'Want more?' resource pack

In addition to providing a copy of any slide deck, we always provide a ‘want more’ section, of curated resources including book summaries, podcasts, downloads and articles.

core learning input
reflection & consolidation
solo activities
paired activities
group activities
good practice guide
role play & simulation
The course was over too quickly, and had definitely whetted my appetite. The ‘want more’ section was a brilliant additional support, allowing me to explore the topic further.

What are the benefits of challengingdifficult conversations training?

Improved confidence
More skills
Less stress
More self-control
More respect
Better plan
Better outcomes
Better reputation

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Top Ten Tips on...

The language we use with others and ourselves is crucial; these 10 tips offer ways of using language in a simple but positive way

Book Review:

by Simon Fanshawe

Intelligent, compassionate and insightful, an outstanding book on the subject; well researched, with scores of helpful and positive suggestions
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For workshops and coaching sessions, you can check availability & book using the form below. Pay now online, or later by invoice - it's up to you.