Problem Solving
creative problem solving course... For anyone who would like to feel more confident in solving problems, and have access to a range of techniques and skills that will help.
Change
Behavioural Science (‘Nudge Theory’)
behavioural science course... For anyone who wants to know more about behavioral science, and the ways in which understanding and anticipating human behaviour can be used to powerfully and positively to influence behaviour.
Changing the Workplace Culture
culture change training... “Culture eats strategy for breakfast” (Drucker)For anyone who wants to ensure that the culture of their organisational unit is healthy and fit for purpose.
Change Management
change management training... For those with responsibility for either making and leading a change, or for responding effectively to imposed change… whether the change is, or is intended to be, transformational.
Managing Uncertainty
managing uncertainty... For anyone who is currently faced with or struggles with uncertainty; who would like to manage the downside better, and identify then take advantage of any upside.
Top Ten Tips on...
Nudge Theory
nudge theory... How an understanding of human behaviour – how we act, and why – can help you ‘nudge’ people towards or away from particular choices and outcomes…
Habits, Commitment, Motivation & Context
'Finding the Lever'
Understanding someone's key motivation & drivers can convert repetitive failure to instant success...so focus on what they want, not just what you want.
Habits & Embedding the Change
'Arm Folding'
A brilliant yet simple way of emphasising how the key element in effective change is not about making the change, but embedding it...
Top Ten Tips on...
Changing Habits
Making and breaking habits - what do you need? Know your reasons, then how to replace the bad ones, and reinforce and repeat the good ones
Book Review:
Nudge
by R H Thaler & C R Sunstein
This book started the Nudge Theory movement, and is a fantastic read, full of eye watering examples to show how non-rational most of us are…
Customer Service Excellence Through Empowering Staff
'Spending Money & Keeping the Change'
delegating leadership style... Fine examples of how excellent customer care can result when front line staff are trusted with a budget and how to spend it
Learning Strategies for Successful Change
'Multiplication Rap & a Bee'
learning strategies... Why learning strategies matter, and may be more important than either motivation or discipline in creating personal – and immediate - success and effective and sustainable organisational change
