Storytelling
storytelling workshop... For anyone in a leadership or influence position, who would like to learn how to gain attention and motivation through storytelling.
Leadership
Managing Uncertainty
managing uncertainty... For anyone who is currently faced with or struggles with uncertainty; who would like to manage the downside better, and identify then take advantage of any upside.
Leadership
leadership course... For those who would like to explore what leadership means – to themselves, to their team, or to the organisation.
Effective Teamwork
teamwork training courses... For anyone either building a team, or wanting to improve existing team performance.
Effective Delegation
delegation training... For anyone who feels they should be making more use of delegation, and wants to know how to get it right. Also, how to use delegation as a development tool.
People Management Skills
people management course... Anyone with a current management role, or aspirations to one, who clear understanding of roles, responsibilities and required skills. This workshop also provides opportunity to assess current competencies to identify areas for development.
Top Ten Tips on...
Development through Delegation
Key principles of delegation, including a step by step approach on how to use delegation as a development tool.
Communication & Setting Success Criteria
'People on an Airfield'
Clear priorities are one thing - but what if they conflict? A great example of the need to connect top level strategy with ground level decision making.
Book Review:
The Checklist Manifesto
by Atul Gawande
How Little Things Make A Big Difference: how increasing knowledge and specialisation led to increased complexity and lethal mistakes... until the checklist.
Giving & Receiving Blind Spot Feedback
'Courageous Love'
A perfect example of blind spot feedback, and the difference it can make – where the feedback is given and received as a gift, rather than a criticism
Customer Service Excellence Through Empowering Staff
'Spending Money & Keeping the Change'
delegating leadership style... Fine examples of how excellent customer care can result when front line staff are trusted with a budget and how to spend it
Vulnerability, Honesty & Being Human
'Searching for a Van'
One of my most embarrassing moments, professionally, and how through the empathy and support of those I let down, I learned some massive lessons…
