Assertiveness & Influencing
Training Courses
workshop outline
We're always happy to customise... just get in touch :-)
Related courses & resources...
Assertiveness
assertiveness course... 90 minute, half & full day workshops Assertiveness Courses Saying no, holding your ground, being firm but fair – these and more will be covered in these training courses. How do we respond when put under pressure? How do we want to respond? It’s not about being assertive fo...
Customer Service:
Challenging Behaviours
challenging behaviour training courses... For anyone managing or delivering a first response to customers who are unhappy or behaving in a challenging way. This workshop provides simple yet effective tools and techniques for a positive response.
Soft Selling Skills
soft sell... For anyone who wants to be persuasive and get others’ buy in, but is averse to traditional ideas about selling; or f or team leaders who would like to introduce soft selling to their teams.
Top Ten Tips on...
High Impact Language
How to use language powerfully, including the use of exaggeration, alliteration, metaphor, contrast and appropriate humour...
Top Ten Tips on...
Negotiation Skills
What we mean by 'negotiation'; the negotiation matrix to help you prepare, and the key skills to help you deliver.
Book Review:
Nudge
by R H Thaler & C R Sunstein
This book started the Nudge Theory movement, and is a fantastic read, full of eye watering examples to show how non-rational most of us are…
Don't like to email?...
That's ok. We love to pick up the phone.
... Or you can message us on whatsapp.
We'd love to e-meet you... let’s go for a virtual coffee :)
For workshops and coaching sessions, you can check availability & book using the form below. Pay now online, or later by invoice - it's up to you.
