Reflective Practice
reflective practice... For anyone who wants to improve their own or their team’s ability to use reflection in a more routine, regular and disciplined way.
90 minute, half & full day workshopsPerformance Management
Performance Management
Training Courses
Crucial for any manager's success is to ensure high quality performance of those they manage. These training courses will help...
There are a number of key requirements in this role: clarifying performance expectations; ensuring key resources are available; addressing any poor performance; and rewarding exceptional performance. All these are addressed in these training courses.
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view availability & bookPerformance Management Workshop Content
Providing a clear performance brief
It will be important to identify four key factors that together set out the key performance requirements, and who is responsible for what; these then need to be clarified in an effective performance specification, or brief.
Ensuring essential resources
Setting a clear brief will clarify the demand side of performance; but managing the supply side is important - most performance results depend on the right resources being available at the right time...
Addressing poor performance
Why has poor performance happened? Do you have the appropriate and valid evidence, and what can you do to turn that performance around? Specifically, what should a conversation about poor performance include?
Managing high performance
There are two elements to this: on the one hand, legitimate high or exceptional performance should be a welcome benefit, and recognised and rewarded in some way; on the other hand, some high or over-performance may come with unwanted costs....
Team performance
Is everyone equally effective, or do key individuals carry others? How do you assess/reward performance while maintaining unity and avoiding division?
Who is managing performance training for?
Our performance management training courses are ideal for anyone responsible for managing the performance of others, and who wants to have a clear and consistent method for setting and assessing performance. In particular the training courses are helpful to anyone who wants to:
Know what to include in a performance brief.
Be able to evidence and measure performance, to identify and evaluate any performance gaps, and address them.
Decide whether any high or over-performance is desirable or not, depending on the costs and consequences involved.
Manage any tension between individual and team performance requirements.
Prefer to talk to a human?
We'd love to (e)meet you. Book a video call now and we can have a vitual coffee and chat about what you're looking for.
schedule a chatPerformance Management Workshop Activities
The three training courses move from principle to practice; the short (90 minute) course outlines the key requirements of setting a performance brief, then how to address poor and high performance; these are examined in more detail during the half day course, and the full day requires the participants to engage in a set of scenarios to test what they have learned in the half day session.
Never 'death by powerpoint'
We always provide a variety of learning approaches in each of our workshops.
Each workshop typically includes learning input from the trainer, supported by a range of mixed media, interactive elements, discussion and group work. Most workshops also include case work and practical skill-development activities to apply the learning, with more time dedicated to this in the longer courses.
'Want more?' resource pack
In addition to providing a copy of any slide deck, we always provide a ‘want more’ section, of curated resources including book summaries, podcasts, downloads and articles.
learning recap quiz
facilitator’s ideas & suggestions
casework
tools & templates
your ideas & suggestions
solo activities
core learning input
The course was over too quickly, and had definitely whetted my appetite. The ‘want more’ section was a brilliant additional support, allowing me to explore the topic further.
What are the benefits of managing performance training?
Know how to clarify performance requirements
More confident in addressing performance issues
Improved performance
Enhanced reputation as a performance manager
Performance Management Training Frequently Asked Quesitons
What are the key performance criteria?
This is something we discuss on the training courses. Essentially the chosen criteria should define what the customer most wants or values in the product or service, such as safety or reliability...
What about performance that is difficult to measure?
It is useful to distinguish between hard and soft measures - the former being easy to objectively quantify, the latter more dependent on subjective opinion. One of the best soft measures is customer or user satisfaction...
Why would high performance be a problem?
A number of factors which we will raise and discuss on the training courses. One of the more obvious ones is perfectionism... and, as with all the other downsides of high performance, we will offer ways to manage this effectively...
Which of the three courses is it best for me to take?
The short course gives an overview of key requirements and problems, which are then discussed more fully in the half day option; the full day offers the opportunity to put the learning into practice through a number of work-related scenarios.
Related courses & resources...
No Tech Project Management
introduction to project management course... For those who want a short and simple way of planning a project without needing to use any digital technology (other than perhaps a camera to photograph the finished product!)
Managing Performance
Managing Poor Performance
managing poor performance... For anyone responsible for managing others, and where there is a need to prevent poor performance or address it effectively.
When Technical Expertise & Leadership Clash
'Hotel Video'
If a technical expert is promoted into management, which one dominates – and how will it affect their own performance, and that of others?
Top Ten Tips on...
Giving Feedback
giving feedback... How to decide what to say when giving feedback, and how to say it… So that the impact is positive and effective for everyone involved.
Top Ten Tips on...
Challenging Conversations
challenging conversations... 3 key factors that make conversations challenging, including context, them and you, and how to manage all 3, before, during and afterwards
Don't like to email?...
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... Or you can message us on whatsapp.
We'd love to e-meet you... let’s go for a virtual coffee :)
For workshops and coaching sessions, you can check availability & book using the form below. Pay now online, or later by invoice - it's up to you.
