Video:
Customer Service Grid
Four key factors your organisation needs to get right to please and retain your customers; your core and ancillary services, and your standards and targets
Customer Service
Creativity & Customer Service Excellence
'Hearst Castle'
An excellent and powerful example of reversal, how changing the relationship between guides and customers generates a unique, memorable and superb customer experience.
Video:
CC: 3 Key Factors
Most conversations become challenging due to three key factors. This video offers explanations of what they are, and how to manage them effectively
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