Emotional Intelligence
emotional intelligence course... For those wanting a thorough understanding of EI, and an assessment of their own strengths and areas for development in its various elements.
90 minute, half & full day workshopsChallenging Difficult Conversations
Challenging Difficult Conversations
Training Courses
The BDA of challenging conversations: what to do Before, During and After any conversation, to minimise difficulties.
What are the situations in which challenging conversations occur? What makes a conversation challenging? What can you do to manage the situation, the other person, and yourself, for a positive outcome? These training courses will address all these issues, in principle and in practice.
Challenging Conversations Workshop Content
Managing the situation, the other person, & yourself
Why and how these are the 3 factors that are most likely to make any work-based conversation challenging, plus tips to plan for and manage each of them effectively.
Before, during & after the meeting
Tools and techniques to help you prepare, then manage the conversation effectively, and be clear about 'what happens next?'
Key skills
A toolkit of skills to help you listen actively, ask useful questions, and build consensus and agreement.
How do I react?
Whatever the situation, or however the other person or group is behaving, you still can choose your reaction, your response. Make sure you retain ownership of your own response, rather than have it controlled by others.
Who is challengingdifficult conversations training for?
Our Challenging Conversations training courses are ideal for anyone who will sometimes be involved in challenging conversations, and wants a set of tools, tips and techniques to minimise the risk of such conversations occurring, and to manage them effectively should that happen. The workshop is particularly relevant for anyone who wants to:
Take actions to prevent or minimise the chance of a challenging conversation occurring
Deal skilfully with a challenging conversation should it happen
Feel more comfortable and capable in owning their emotions and behaviours, and have more self-control, when faced with such challenging situations.
Prefer to talk to a us?
Book a video call now and we can have a vitual coffee and chat about what you're looking for.
schedule a chatChallenging Conversations Workshop Activities
We are always happy to adapt both learning content and delivery style to match your specific needs, so treat this page as a starting point, and we'll adapt it to be just right.
Never 'death by powerpoint'
We always provide a variety of learning approaches in each of our workshops.
Each workshop typically includes learning input from the trainer, supported by a range of mixed media, interactive elements, discussion and group work. Most workshops also include case work and practical skill-development activities to apply the learning, with more time dedicated to this in the longer courses.
'Want more?' resource pack
In addition to providing a copy of any slide deck, we always provide a ‘want more’ section, of curated resources including book summaries, podcasts, downloads and articles.
core learning input
reflection & consolidation
solo activities
good practice guide
paired activities
group activities
role play & simulation
facilitation
The course was over too quickly, and had definitely whetted my appetite. The ‘want more’ section was a brilliant additional support, allowing me to explore the topic further.
Workshop Options & Prices
Bitesize
1.5 hours£475
get startedFast paced, dynamic, micro learning... the perfect targeted training solution for busy teams.
Half Day
3 hours£850
get startedOur most popular option - with good reason - plenty of time to really get to grips with the content, and how to apply it.
Full Day
6 hours£1250
get startedEither a deep dive into a single topic, or a great value option for running multiple half day or bitesize workshops.
Workshops are limited to 30 participants, with a 25% additional charge for groups of more than 15 participants.
What are the benefits of challengingdifficult conversations training?
Improved confidence
More skills
Less stress
More self-control
More respect
Better plan
Better outcomes
Better reputation
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Book Review:
The Power of Difference
by Simon Fanshawe
Intelligent, compassionate and insightful, an outstanding book on the subject; well researched, with scores of helpful and positive suggestions
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