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Roles & Responsibilities
What are your key roles and responsibilities as a modern manager? And how do you find the balance between them?
Podcasts
It you like to learn by listening, check out Effective’s podcasts… all relevant to L&D, management and personal development. New episodes released weekly.
The Tea and the Stick
'The Tea and the Stick'
Two choices - both equally problematic. Which would you choose? A really good example of thinking outside the box, and challenging assumptions...
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Report Writing
report writing... How to get reports written easily and effectively, so they are right first time...
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Writing Effectively (in plain English)
Simple tips to improve your writing skills, avoid common mistakes and communicate more effectively.
Fruit, Postcard, Keyring
'Fruit, Postcard, Keyring'
stickability... How three physical props, acting as metaphors, can significantly encourage and support individual development and change, and at the same time challenge and test commitment, honesty, teamwork and leadership
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High Impact Language
How to use language powerfully, including the use of exaggeration, alliteration, metaphor, contrast and appropriate humour...
Involving the Customer in Problem Solving
'Hold That Call'
A problem that initially the supervisor thought had to be solved internally was easily fixed when she skilfully involved the customers, and which also resulted in a longer-term benefit!
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Added Value Language
The language we use with others and ourselves is crucial; these 10 tips offer ways of using language in a simple but positive way
When Technical Expertise & Leadership Clash
'Hotel Video'
If a technical expert is promoted into management, which one dominates – and how will it affect their own performance, and that of others?
