Vulnerability, Honesty & Being Human
'Searching for a Van'
One of my most embarrassing moments, professionally, and how through the empathy and support of those I let down, I learned some massive lessons…
Podcasts
It you like to learn by listening, check out Effective’s podcasts… all relevant to L&D, management and personal development. New episodes released weekly.
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Performance Management
How to check that performance is truely poor, then identify the causes and address them, avoiding common pitfalls.
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Managing Meetings
Why oh why do so many meetings tie up so many people for so long for so little effect? This podcast provides some answers, and what you can do about it…
Creativity & Customer Service Excellence
'Hearst Castle'
An excellent and powerful example of reversal, how changing the relationship between guides and customers generates a unique, memorable and superb customer experience.
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What’s Stopping You…?
Ten top tips focusing on the barriers we often have to overcome (and many of which are of our own making) in achieving what we want to achieve.
Giving & Receiving Blind Spot Feedback
'Courageous Love'
A perfect example of blind spot feedback, and the difference it can make – where the feedback is given and received as a gift, rather than a criticism
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Changing Habits
Making and breaking habits - what do you need? Know your reasons, then how to replace the bad ones, and reinforce and repeat the good ones
Communication & Setting Success Criteria
'People on an Airfield'
Clear priorities are one thing - but what if they conflict? A great example of the need to connect top level strategy with ground level decision making.
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Nudge Theory
nudge theory... How an understanding of human behaviour – how we act, and why – can help you ‘nudge’ people towards or away from particular choices and outcomes…
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