Episode

How to check that performance is truely poor, then identify the causes and address them, avoiding common pitfalls. Show notes for this episode:https://effectivelearning.co.uk/resources/top-tens/performance-management/ Looking for tips on a particular topic? Search for top tens and other re...

An excellent and powerful example of reversal, how changing the relationship between guides and customers generates a unique, memorable and superb customer experience. Show notes for this episode:https://effectivelearning.co.uk/resources/storytelling/47_hearst-castle/ Looking for more stor...

Ten top tips focusing on the barriers we often have to overcome (and many of which are of our own making) in achieving what we want to achieve. Show notes for this episode:https://effectivelearning.co.uk/resources/top-tens/whats-stopping-you/ Looking for tips on a particular topic? Search ...

A perfect example of blind spot feedback, and the difference it can make – where the feedback is given and received as a gift, rather than a criticism Show notes for this episode:https://effectivelearning.co.uk/resources/storytelling/30_courageous-love-the-gift-of-blind-spot-feedback/ Lo...

Making and breaking habits – what do you need? Know your reasons, then how to replace the bad ones, and reinforce and repeat the good ones Show notes for this episode:https://effectivelearning.co.uk/resources/top-tens/changing-habits/ Looking for tips on a particular topic? Search fo...

Clear priorities are one thing – but what if they conflict? A great example of the need to connect top level strategy with ground level decision making. Show notes for this episode:https://effectivelearning.co.uk/resources/storytelling/16_people-on-an-airfield/ Looking for more stori...

How an understanding of human behaviour – how we act, and why – can help you ‘nudge’ people towards or away from particular choices and outcomes… Show notes for this episode:https://effectivelearning.co.uk/resources/top-tens/nudge-theory/ Looking for tips on a particular topic? S...

A brilliant yet simple way of emphasising how the key element in effective change is not about making the change, but embedding it… Show notes for this episode:https://effectivelearning.co.uk/resources/storytelling/05-arm-folding/ Looking for more stories? Search by topic here: https...

These 10 tactics are those most commonly used by many negotiators – so knowing about them may help you resist them… Show notes for this episode:https://effectivelearning.co.uk/resources/top-tens/negotiation-tactics/ Looking for tips on a particular topic? Search for top tens an...