Of course, you may be too busy to listen… but you’ll regret it if you don’t – since then you’ll never know how useful these top ten tips would have been…
When the customer has a complaint, you need a way of having a first response that's helpful and reassuring; this three step process will help you achieve this...
building rapport... Here are ten top tips to help you build and maintain positive relationships with those you work or socialise with, quickly and easily…