Interpersonal Skills

difficult conversations training... For anyone who wants a set of tools, tips and techniques to minimise the risk of challenging conversations occurring, & manage them effectively if they do.

reflective practice... For anyone who wants to improve their own or their team’s ability to use reflection in a more routine, regular and disciplined way.

facilitation courses... For those who facilitate meetings and want to improve, or who Chair meetings and want to consider how to facilitate effectively in that role.

the power of language... For anyone who wants to examine in more detail the power of the spoken and written word – how little things can make a big difference.

ips training... For anyone who wants to understand and develop the key micro-skills and behaviours that help build and sustain positive relationships with others.

managing relationships... For anyone who wants to build and develop strong and positive relationships with others, and learn about ways in which to do this.

emotional intelligence course... For those wanting a thorough understanding of EI, and an assessment of their own strengths and areas for development in its various elements.

frontline customer service... For anyone that wants to provide excellent customer service and wishes to start with individual responsibility for making a positive difference, leading to a more strategic view of comprehensive customer service across the organisation as a whole.

soft sell... For anyone who wants to be persuasive and get others’ buy in, but is averse to traditional ideas about selling; or f or team leaders who would like to introduce soft selling to their teams.

feedback training... For anyone who wants to check out or improve their skills in giving and/or receiving feedback, and to develop key skills for giving blind spot feedback

meeting skills training... For anyone who wishes to learn how to make meetings more productive, effective and enjoyable.