Giving & Receiving Feedback
Used correctly, feedback is a powerful driver of performance. Our giving and receiving feedback training will provide you with the necessary skills and structure to use feedback effectively.
If feedback is given in an inappropriate and under-prepared way, it may do more harm than good. Done well, it makes the feedback easier to receive - and equally, how feedback is received can make it easier for the other person to give it more effectively. Our giving and receiving feedback training courses will provide key skills and techniques for both ends of this feedback chain.
Giving & Receiving Feedback Workshop Content
A 2 model feedback framework: BOOST identifies 5 factors to getting the 'what to say' right, and SBIA provides a useful structure for how to deliver it.
A look at the often neglected skill of receiving feedback… how to encourage it, take it well and respond with positive actions.
Blind spot feedback
Too often people are unware of any negative behaviour they have, or how it is interpreted. These are known as blind spots, and feedback is often the only way the individual will learn about them, and have the chance to change them. But giving and receiving such feedback is often tense and therefore avoided. These training courses address and offer effective ways of managing blind spot feedback.
Learning from mistakes
People often learn from their mistakes. But the chances of taking key learning and personal growth from any failure is certainly enhanced by the way in which the feedback is given. These training courses show how to make such feedback helpful, rather than harmful.
Who is feedback training for?
Our giving and receiving feedback courses are ideal for anyone who wants to check or improve their skills in giving and/or receiving feedback, and is particularly helpful for anyone who wants to:
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Giving & Receiving Feedback Workshop Activities
The bite-size training course focuses on the BOOST and SBIA models, explaining them and providing an opportunity to practice them. The half day training programme also introduces the topic of blind spots, and the skills and approaches that help provide appropriate and constructive feedback; the full day course spends more time on receiving difficult feedback, then the opportunity to practice both types of feedback through a variety of work-based scenarios.
Never 'death by powerpoint'
We always provide a variety of learning approaches in each of our workshops.
Each workshop typically includes learning input from the trainer, supported by a range of mixed media, interactive elements, discussion and group work. Most workshops also include case work and practical skill-development activities to apply the learning, with more time dedicated to this in the longer courses.
'Want more?' resource pack
In addition to providing a copy of any slide deck, we always provide a ‘want more’ section, of curated resources including book summaries, podcasts, downloads and articles.
The course was over too quickly, and had definitely whetted my appetite. The ‘want more’ section was a brilliant additional support, allowing me to explore the topic further.
What are the benefitsof giving & receiving feedback training?
Feedback Training Frequently Asked Quesitons
Why is giving feedback so difficult?
Partly because it often involves passing on information that might be uncomfortable for the other person, and because of that, partly because the reaction is likely to be unknown, and could be difficult to receive.
Why do I find receiving positive feedback so uncomfortable?
Partly perhaps - and unfortunately - because we are unused to it, so we don't get much practice at it! Also, perhaps, because we feel the feedback is unnecessary, or we might even be suspicious of the giver's motives....?
What's the best single piece of advice about giving feedback?
Think first. Often feedback occurs when the giver is feeling emotional - for example angry, hurt or upset. And this is more likely to trigger an emotional response in the receiver, which benefits neither person. So think through your options first - which will also allow you to calm down...
Whichgiving and receiving feedback training course is best for my team?
The shortest may be best if you are looking for simple guidelines to learn and apply; the half day workshop deals more with 'bad news' feedback, and how to manage emotions; and the full day offers plenty of opportunity to practice both giving and receiving feedback in a number or settings.
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