Book Review:
The Checklist Manifesto
by Atul Gawande
How Little Things Make A Big Difference: how increasing knowledge and specialisation led to increased complexity and lethal mistakes... until the checklist.
Problem Solving
Top Ten Tips on...
Creative Thinking
Creativity is an increasingly valued skill, and something we can all learn. Here are 10 suggestions that can help...
Involving the Customer in Problem Solving
'Hold That Call'
A problem that initially the supervisor thought had to be solved internally was easily fixed when she skilfully involved the customers, and which also resulted in a longer-term benefit!
The Tea and the Stick
'The Tea and the Stick'
Two choices - both equally problematic. Which would you choose? A really good example of thinking outside the box, and challenging assumptions...
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