Top Ten Tips on...
Thinking Frames
Do you have to think quickly and effectively on your feet? These 10 thinking frames will help...
Problem Solving
Book Review:
The Checklist Manifesto
by Atul Gawande
How Little Things Make A Big Difference: how increasing knowledge and specialisation led to increased complexity and lethal mistakes... until the checklist.
Top Ten Tips on...
Creative Thinking
Creativity is an increasingly valued skill, and something we can all learn. Here are 10 suggestions that can help...
Involving the Customer in Problem Solving
'Hold That Call'
A problem that initially the supervisor thought had to be solved internally was easily fixed when she skilfully involved the customers, and which also resulted in a longer-term benefit!
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