Video:
Urgent vs. Important
... and why allowing yourself to be swept along the urgent conveyor belt might not end so well.
Videos
A range of short videos, all relevant to L&D, management and personal development… If you like to learn by watching, don’t forget to subscribe to our Youtube channel.
Video:
Brick, Splash, Bucket
A metaphor for managing overload... 4 possible options... and in particular, how the impact of time spent on tasks may make a crucial difference…
Video:
Discipline & Time Management
Motivation, strategy and discipline; 3 key factors which make a significant difference to the likely success of any activity... but when it comes to time management, discipline is by far the most important of the 3.
Video:
Estimating Durations
Sometimes you are given a new and complex task and you have no real idea of how long it will take, and so no way to estimate duration. Here’s how.
Video:
Customer Service Grid
Four key factors your organisation needs to get right to please and retain your customers; your core and ancillary services, and your standards and targets
Video:
Saying ‘No’
A short video offering a simple technique for saying no in a positive and helpful fashion...
Video:
LSA
How can we consistently make a positive impression on others? This video shows you how...
Video:
CC: 3 Key Factors
Most conversations become challenging due to three key factors. This video offers explanations of what they are, and how to manage them effectively
Video:
Choose Your Response
When the other person's behaviour is challenging, you need to respond effectively. This video shows you the options you have, and why some will serve you and the conversation better than others.
Video:
Provocation Response
& Ownership
Whatever the provocation, you own your response. So the difference is mainly in your response, which you can do something about....
Video:
Management Styles Triangle
There are a number of styles available to managers - so how do you decide which one to choose for any given situation? This pod explains the three key factors that together, are likely to determine you management style.
Video:
Sorry, Glad, Sure
When the customer has a complaint, you need a way of having a first response that's helpful and reassuring; this three step process will help you achieve this...
