Video:

Urgent vs. Important

28 April 2023

Urgent vs. Important

... and why allowing yourself to be swept along the urgent conveyor belt might not end so well.

Urgent & important do not mean the same thing: - Urgent implies an imminent deadline by which something has to be done - Important means this is a significant priority, something that really matters – at work or in life generally - It’s like having 2 conveyor belts: one –‘ the urgency belt’ - delivers what is urgent, item after item.

The second, separate belt, delivers what is important, potentially in priority order. And, like separate conveyor belts, they do not feed each other; there is no guarantee that what is urgent is also important, or that what is important is also urgent. So everyone has to decide which belt they are on: urgency or importance. And often this decision is not made consciously – and that can have serious consequences. So if you prioritise by urgent, the only way important tasks get done is if, somehow, they fall onto, or are placed onto, the urgent line.

At work certainly, and often in life generally, we tend to be on the urgency belt. We focus on what is urgent – and often at a significant cost to what is, or we say is, important…

More L&D videos for you...

15 March 2023

Brick, Splash, Bucket
A metaphor for managing overload... 4 possible options... and in particular, how the impact of time spent on tasks may make a crucial difference…
Brick, Splash, Bucket open »

2 March 2023

Discipline & Time Management
Motivation, strategy and discipline; 3 key factors which make a significant difference to the likely success of any activity... but when it comes to time management, discipline is by far the most important of the 3.
Discipline & Time Management open »

4 February 2023

Estimating Durations
Sometimes you are given a new and complex task and you have no real idea of how long it will take, and so no way to estimate duration. Here’s how.
Estimating Durations open »

3 July 2022

Customer Service Grid
Four key factors your organisation needs to get right to please and retain your customers; your core and ancillary services, and your standards and targets
Customer Service Grid open »

13 June 2022

Saying ‘No’
A short video offering a simple technique for saying no in a positive and helpful fashion...
Saying ‘No’ open »

24 April 2022

LSA
How can we consistently make a positive impression on others? This video shows you how...
LSA open »
would you like to write for us?... please get in touch :-)

Related courses & resources...

Top Ten Tips on...

Tips to help you deal with key issues such as interruptions, emails, overload, deadlines, and opportunity costs

Don't like to email?...
That's ok. We love to pick up the phone.




... Or you can message us on whatsapp.

We'd love to e-meet you... let’s go for a virtual coffee :)

For workshops and coaching sessions, you can check availability & book using the form below. Pay now online, or later by invoice - it's up to you.

Weaver Vale Housing Trust client logo
West Lancashire Borough Council client logo
AQA client logo
Alex Monroe client logo
Octagon Theatre client logo
Cumbria Museums Consortium (CMC) client logo
Bentley Motors client logo
University of Derby client logo
Arc Hospitality client logo
Merseytravel client logo
LiveWire client logo
Bumblebee Conservation Trust client logo
NHS England client logo