Video:

Choose Your Response

31 January 2022

Choose Your Response

When the other person's behaviour is challenging, you need to respond effectively. This video shows you the options you have, and why some will serve you and the conversation better than others.

Imagine you were in a challenging conversation, and facing these challenging behaviours: personal, indifferent, sarcastic, aggressive, belittling, abusive, intimidating. And suppose in response to those behaviours you were behaving in the following ways: weak, nervous, distracted, upset, confused, scared, low self control. And suppose that the behaviours you were getting from the other person were just the same, but instead this time this is how you behaved: strong, skilled, comfortable, doing your best, positive, confident, high self control. And now consider this: imagine you had a choice of these two types of behaviour: the ones on the left, or the ones on the right. Which list do you think would equip you best for dealing with the challenging conversation? If as I suspect you choose the list on the right, then here’s the key point: you own the behaviours on either list. They’re all your behaviours – they’re down to you. Simply, the choice is yours.

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