challenging behaviour training courses... For anyone managing or delivering a first response to customers who are unhappy or behaving in a challenging way. This workshop provides simple yet effective tools and techniques for a positive response.
assertiveness course... 90 minute, half & full day workshops Assertiveness Courses Saying no, holding your ground, being firm but fair – these and more will be covered in these training courses. How do we respond when put under pressure? How do we want to respond? It’s not about being assertive fo...
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