Book Review:
If I Understood You Would I Have This Look on My Face?
by Alan Alda
A detailed and impassioned case for using theatrical improvisation to develop key communication skills, particularly empathy.
Presentations
Top Ten Tips on...
Added Value Language
The language we use with others and ourselves is crucial; these 10 tips offer ways of using language in a simple but positive way
Top Ten Tips on...
Icebreaking Techniques
10 key activities that, over the years, have proved very effective as icebreaker introductions to any new group...
Creativity & Customer Service Excellence
'Hearst Castle'
An excellent and powerful example of reversal, how changing the relationship between guides and customers generates a unique, memorable and superb customer experience.
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