Creativity & Customer Service Excellence
'Hearst Castle'
An excellent and powerful example of reversal, how changing the relationship between guides and customers generates a unique, memorable and superb customer experience.
Presentations
Video:
LSA
How can we consistently make a positive impression on others? This video shows you how...
Top Ten Tips on...
Thinking on Your Feet
thinking on your feet... When the pressure is on, and you get an unexpected and challenging question – how do you respond quickly and with confidence? Here’s how….
Top Ten Tips on...
Being Persuasive
Of course, you may be too busy to listen… but you’ll regret it if you don’t – since then you’ll never know how useful these top ten tips would have been…
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