Roles & Responsibilities
What are your key roles and responsibilities as a modern manager? And how do you find the balance between them?
Roles & Responsibilities open »
Effective Learning & Development
Self-access learning resources for professional development
We have a growing library of over 300 self-access L&D resources, including videos, podcasts, templates, worksheets, powerpoint decks, and much more... This allows us to tailor a self-acces or hybrid learning solution that fits your business perfectly.
Recently added:
The Tea and the Stick
Two choices - both equally problematic. Which would you choose? A really good example of thinking outside the box, and challenging assumptions...
The Best Choice is Not Always Obvious open »
Report Writing
report writing... How to get reports written easily and effectively, so they are right first time...
Report Writing open »
Writing Effectively (in plain English)
Simple tips to improve your writing skills, avoid common mistakes and communicate more effectively.
Writing Effectively (in plain English) open »
Fruit, Postcard, Keyring
stickability... How three physical props, acting as metaphors, can significantly encourage and support individual development and change, and at the same time challenge and test commitment, honesty, teamwork and leadership
Fruit, Postcard, Keyring open »
High Impact Language
How to use language powerfully, including the use of exaggeration, alliteration, metaphor, contrast and appropriate humour...
High Impact Language open »
Urgent vs. Important
... and why allowing yourself to be swept along the urgent conveyor belt might not end so well.
Urgent vs. Important open »
Unlocking the Potential of Individualized Learning
It’s the age-old question, the gold that trainers have been quarrying for decades: How do learners learn?
open »
Explore our resources...
Top Ten Tips on...
Development through Delegation
Key principles of delegation, including a step by step approach on how to use delegation as a development tool.
Video:
Customer Service Grid
Four key factors your organisation needs to get right to please and retain your customers; your core and ancillary services, and your standards and targets
Video:
Customer Satisfaction Triangle
The triangle identifies and links three key factors that together make the most impact on customer satisfaction: service, support and staff...
Book Review:
Culture Shift
by Kirsty Bashforth
The book takes you through the key stages of building and maintaining a corporate culture, and there are scores of case studies to provide examples.
Top Ten Tips on...
Creative Thinking
Creativity is an increasingly valued skill, and something we can all learn. Here are 10 suggestions that can help...
Giving & Receiving Blind Spot Feedback
'Courageous Love'
A perfect example of blind spot feedback, and the difference it can make – where the feedback is given and received as a gift, rather than a criticism
Don't like to email?...
That's ok. We love to pick up the phone.
... Or you can message us on whatsapp.
We'd love to e-meet you... let’s go for a virtual coffee :)
For workshops and coaching sessions, you can check availability & book using the form below. Pay now online, or later by invoice - it's up to you.
