Managing Effective Meetings
meeting skills training... For anyone who wishes to learn how to make meetings more productive, effective and enjoyable.
Interpersonal Skills
Challenging Conversations
difficult conversations training... For anyone who wants a set of tools, tips and techniques to minimise the risk of challenging conversations occurring, & manage them effectively if they do.
Video:
Sorry, Glad, Sure
When the customer has a complaint, you need a way of having a first response that's helpful and reassuring; this three step process will help you achieve this...
Video:
LSA
How can we consistently make a positive impression on others? This video shows you how...
Feedback, Performance & Workplace Relationships
'A Small Problem of Size'
An example of how what’s wrong is easy to put right, if only there’s
appropriate feedback. If someone doesn’t know, how can they be expected to improve?
Top Ten Tips on...
Being Persuasive
Of course, you may be too busy to listen… but you’ll regret it if you don’t – since then you’ll never know how useful these top ten tips would have been…
Top Ten Tips on...
Coaching Skills
Coaching is a key skill set for most managers; here are 10 suggestions to help you coach effectively
Top Ten Tips on...
Building Rapport
building rapport... Here are ten top tips to help you build and maintain positive relationships with those you work or socialise with, quickly and easily…
Book Review:
If I Understood You Would I Have This Look on My Face?
by Alan Alda
A detailed and impassioned case for using theatrical improvisation to develop key communication skills, particularly empathy.
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