Top Ten Tips on...
Managing High Performers
How to encourage high performance and reward it - and also how to prevent it becoming a liability rather than an asset...
Performance Management
Book Review:
Great At Work
by Morten T Hansen
This book is an excellent and highly researched follow up and companion to ‘Good to Great’ – this time focusing on employees rather than leaders.
Top Ten Tips on...
Challenging Conversations
challenging conversations... 3 key factors that make conversations challenging, including context, them and you, and how to manage all 3, before, during and afterwards
Top Ten Tips on...
Performance Management
How to check that performance is truely poor, then identify the causes and address them, avoiding common pitfalls.
Video:
The Everest of Excellence
This video explains the difference between a standard and a target, as performance measures, and the relationship between them and the drive to customer service excellence.
Top Ten Tips on...
Managing Poor Performance
managing poor performance checklist... Your managing poor performance checklist: 4 key factors that are responsible for most poor performance, and how to prevent them and set up for success using the PIMST model.
Book Review:
The Checklist Manifesto
by Atul Gawande
How Little Things Make A Big Difference: how increasing knowledge and specialisation led to increased complexity and lethal mistakes... until the checklist.
Habits, Commitment, Motivation & Context
'Finding the Lever'
Understanding someone's key motivation & drivers can convert repetitive failure to instant success...so focus on what they want, not just what you want.
Top Ten Tips on...
Development through Delegation
Key principles of delegation, including a step by step approach on how to use delegation as a development tool.
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