Habits, Commitment, Motivation & Context
'Finding the Lever'
Understanding someone's key motivation & drivers can convert repetitive failure to instant success...so focus on what they want, not just what you want.
Performance Management
Top Ten Tips on...
Development through Delegation
Key principles of delegation, including a step by step approach on how to use delegation as a development tool.
Involving the Customer in Problem Solving
'Hold That Call'
A problem that initially the supervisor thought had to be solved internally was easily fixed when she skilfully involved the customers, and which also resulted in a longer-term benefit!
Personal Development & Mentoring
'Learning from Mistakes'
Not all learning is formalised and planned. People talk about attending ‘the University of Life’ – and here’s an excellent example..
Communication & Setting Success Criteria
'People on an Airfield'
Clear priorities are one thing - but what if they conflict? A great example of the need to connect top level strategy with ground level decision making.
Book Review:
Toxic
by Clive Lewis
Poor performance from a different perspective – toxic culture, rather than toxic people; but a toxic culture empowers toxic behaviour….
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Giving Feedback
giving feedback... How to decide what to say when giving feedback, and how to say it… So that the impact is positive and effective for everyone involved.
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The Formula for Success
Five key factors that together, make success more likely, and conversely, make failure more likely if any are missing.
Vulnerability, Honesty & Being Human
'Searching for a Van'
One of my most embarrassing moments, professionally, and how through the empathy and support of those I let down, I learned some massive lessons…
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