Video:
Mind the (Performance) Gap
This video focuses on the gap between performance requirements and performance delivery, and, if there is a gap between the two, how to close it.
Performance Management
Top Ten Tips on...
Motivation
Six key drivers, and four key inhibitors, that will determine how successfully motivated you are...and how you can support other's motivation
When Technical Expertise & Leadership Clash
'Hotel Video'
If a technical expert is promoted into management, which one dominates – and how will it affect their own performance, and that of others?
Top Ten Tips on...
Managing High Performers
How to encourage high performance and reward it - and also how to prevent it becoming a liability rather than an asset...
Book Review:
Great At Work
by Morten T Hansen
This book is an excellent and highly researched follow up and companion to ‘Good to Great’ – this time focusing on employees rather than leaders.
Top Ten Tips on...
Challenging Conversations
challenging conversations... 3 key factors that make conversations challenging, including context, them and you, and how to manage all 3, before, during and afterwards
Top Ten Tips on...
Performance Management
How to check that performance is truely poor, then identify the causes and address them, avoiding common pitfalls.
Video:
The Everest of Excellence
This video explains the difference between a standard and a target, as performance measures, and the relationship between them and the drive to customer service excellence.
Top Ten Tips on...
Managing Poor Performance
managing poor performance checklist... Your managing poor performance checklist: 4 key factors that are responsible for most poor performance, and how to prevent them and set up for success using the PIMST model.
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