Culture

customer service training course... For anyone that wants to provide excellent customer service from top to bottom, and wishes to start with a strategic focus to ensure high quality consistency throughout, leading to clear individual ownership for making a positive difference…

change management training... For those with responsibility for either making and leading a change, or for responding effectively to imposed change… whether the change is, or is intended to be, transformational.

organisational values... For those who wish their organisation or team to be value-led, and to be able to create value based behaviours for themselves and their staff.

leadership course... For those who would like to explore what leadership means – to themselves, to their team, or to the organisation.

innovation training... For anyone who wants to develop a more creative and innovative culture in their team or organisation… or wishes to improve their own creativity and innovative thinking ability.

management style... For those who want to identify the range of management styles typical in their role; assess their own match against these styles; and consider how effective each style might be to be successful in their role

recruitment course... For those involved in recruitment selection, and who want to get up to speed with existing good practice, and core tools and techniques.

teamwork training courses... For anyone either building a team, or wanting to improve existing team performance.

culture change training... “Culture eats strategy for breakfast” (Drucker)For anyone who wants to ensure that the culture of their organisational unit is healthy and fit for purpose.

learning culture... For anyone with a formal or informal role in culture change and learning, who wants to help build and sustain a learning culture within their organisation.